Terms and conditions

1. Object

These general conditions define the rights and obligations of the parties as part of the remote booking of services offered by Bel Air Maison d’Hôtes des Landes establishment on its Site and its Mobile Services. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. Any reservation therefore implies on the part of the client full and unreserved acceptance of these conditions. Any client acknowledges having the capacity to contract, that is to say having the legal majority and not being under curatorship or trusteeship. The names “Bel Air Maison d’Hôtes des Landes” and “site” refer throughout this text to the site named www.belairmaisondhotesdeslandes.fr and corresponding to the domain name available at www.belairmaisondhotesdeslandes.fr

2. Scope

These general conditions of sale apply to all reservations made online, via the Website or the Mobile Services and its partners.

3. Opposability of general conditions

In any event, the version of the general conditions of sale opposable to the customer is that in force at the time of his reservation on the Website or the Mobile Services or with his partners.

4. Booking

Reservations can be made on the website, by telephone, by e-mail or by post. The reservation will only be effective if the latter is guaranteed by the customer, either by communicating a credit card number with validity date or by payment of a deposit, and after receipt of a detailed reservation confirmation. Payment for all services will be made directly to the establishment (exceptions made for prepaid reservations at the time of booking). The establishment reserves the right to refuse any reservation in the event that the credit card number is incorrect or the reservation is incomplete. Reservations regardless of their origin will be payable in euros only. The establishment accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservation system (SSL) which protects and encrypts all sensitive data transmitted to the reservation in order to prevent any disclosure to a third party. When registering the reservation, a debit authorization from the credit card will be carried out. This will be done for informational purposes, and will in no case be a debit from the account except in the following cases: – “Non-cancellable- non-refundable” promotional offer. – If the validity date of the credit card is earlier than the arrival date. _ If the arrival date is less than 7 days from the reservation date. The customer is solely responsible for his choice of services and their adequacy to his needs, so that the responsibility of the establishment cannot be sought in this regard.

5. Payment

The customer must present himself at the establishment with the bank card which enabled him to guarantee the reservation or to make the prepayment. The establishment may also ask him to present an identity document for the purpose of preventing credit card fraud. The debit of the payment is made at the establishment during the stay, except in the case of special conditions or rates where the debit of the payment is made during the reservation (online prepayment on certain rates). This prepayment is called a deposit. In the case of a non-prepaid online rate, the establishment may ask the customer, upon arrival, for a security deposit or authorization to debit the credit card, in order to guarantee payment of the sums corresponding to the services consumed on site. Two methods of deposit payment are possible: – either by check payable to the establishment and addressed directly to the establishment – either by bank card. In this case, the reservation becomes firm and final only upon receipt of the deposit by the establishment, within the time limits. Payment of the balance of the stay will be made on site with the establishment.

6. Right to retract

The customer is reminded, in accordance with article L. 121-21-8 12 ° of the French Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the French the consumption. The Conditions of Sale of the reserved rate specify the terms of cancellation and / or modification of the reservation.

7. Modification of the booking

Any modification to the reservation must be the subject of a request by email to the establishment or by telephone. The request will not become effective until the establishment has confirmed its acceptance in writing. In the event of a stay modification, the following conditions apply (except in cases of force majeure): – In case of no show on the scheduled arrival date, your credit card will be debited for the amount of the first night. – Any stay started is entirely due.

8. Cancelation of the booking

Any cancellation of a reservation must be the subject of a request by email to the establishment or by telephone. The request will not become effective until the establishment has confirmed its acceptance in writing. In case of cancellation of stay, the following conditions apply (except in cases of force majeure): – For any request made more than 7 days before the scheduled arrival date, there will be nothing to pay – For any request made within 7 days of the scheduled arrival date, 50% of the amount of the stay will be charged. – For any request made less than 3 days before the scheduled arrival date, the amount of the entire stay will be charged. – In case of no show on the scheduled arrival date, your credit card will be debited for the amount of the first night. – Any stay started is entirely due.

9. Force majeure

Force majeure means any event external to the parties that is both unpredictable, insurmountable and external to the parties, which prevents either the client or the establishment from ensuring all or part of the obligations provided for in the contract. Are considered force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals. Each party cannot be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the costs arising therefrom.

10. Price

Prices are in euros. VAT is always included. The prices indicated only include the services strictly mentioned in the reservation. To the price mentioned in the reservation will be added, during invoicing, the additional services provided by the establishment during the stay and, if applicable, the tourist tax. The applicable prices are those in force on the day of booking. Establishments, independent professionals, are free to vary their prices at any time. Only the price indicated in the booking confirmation is contractual.

11. Complaints, disputes

Any complaint must be made to the establishment and this, within 7 days from the date of stay. In the absence of recourse to the conventional mediation procedure or to any alternative method of settling disputes within 30 days, each of the parties may seize the competent judicial court.

12. Responsibilities

It is up to the Establishment to take all guarantees and insurance necessary for the reception of the public in its Establishment and for the exercise of its activity. The establishment’s liability is limited in the event of theft of goods or objects when they have been entrusted to its care only. The customer must ensure the safekeeping of his goods and materials. The customer must inform the establishment of any deterioration which he is responsible for. He is responsible for all the damage caused by him and undertakes, in the event of deterioration of the places made available (room, common areas such as swimming pool, jacuzzi, garden, lounge, sanitary facilities) to bear the costs of repair. Also any behavior contrary to morality and public order will cause the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment. The customer undertakes not to invite any person whose behavior is likely to harm the establishment, the latter reserving the right to intervene if necessary. The customer may not bring in drinks or food from outside without the prior authorization of the management. The customer undertakes to ensure that participants and their guests comply with all of the establishment’s rules and regulations (in particular the smoking ban). The client will take care that the participants do not disturb the operation of the establishment nor jeopardize the security of the establishment as well as of the people who are there. Unless expressly provided otherwise, the client must vacate the room before eleven o’clock on the day of the end of the reservation. Otherwise, he will be billed for an additional night. For a stay at Bel Air Maison d´Hôtes des Landes with your pet, please contact us in advance, we reserve the right to refuse certain animals. Bel Air Maison d´Hôtes des Landes offers free WIFI access allowing customers to connect to the Internet. The customer undertakes that the computer resources made available by the establishment are in no way used for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or a neighboring right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in books I and II of the code of intellectual property when this authorization is required. If the customer does not comply with the aforementioned obligations, he would risk being accused of a forgery offense (article L.335-3 of the intellectual property code), punishable by a fine of 300,000 euros and three years imprisonment . The customer is also required to comply with the security policy of the establishment’s internet service provider, including the rules for using the security means implemented in order to prevent the illicit use of resources. computer systems and to refrain from any act affecting the effectiveness of these means. The photographs presented on the Site and the mobile services of the establishment or those of partners have a merely indicative value. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give an overview as exact as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture or any renovations. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, unpredictable and insurmountable, due to the client, in particular the unavailability of the Internet network, impossibility access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer’s bank.

13. Dislodgement

In the event of an exceptional event or the impossibility of making the reserved room available to the client or in the event of force majeure, the establishment reserves the right to have the client fully or partially accommodated in an establishment of equivalent category, for services of the same nature and subject to the prior agreement of the client. Any additional cost of the room, transportation between the two establishments and a telephone call remain the responsibility of the establishment.

14. Mediation

The decree of October 30, 2015 relating to the mediation of consumer disputes, which transposes into French law Directive 2013/11 / EU of May 21, 2013 relating to the out-of-court settlement of consumer disputes, and Order No. 2015-1033 of August 20, 2015 relating to the out-of-court settlement of consumer disputes, specify the conditions for the application of article L152-1 of the Consumer Code, which obliges professionals from all consumer sectors to propose a mediation procedure in case of litigation with their customers. According to the law, the outcome of mediation must take place within 90 days. We invite you to make your requests exclusively by email which will provide a dating of your correspondence and to keep a personal archive. Internal mediation For all disputes that have not found solutions, we invite you to contact the Internal Mediation service, which undertakes to provide you with a satisfactory response within 30 days. In case of dissatisfaction, it is brought to your attention the appeal to an external mediator of your choice. External mediation You will find on the government website all the official information concerning mediation: http://www.economie.gouv.fr/mediation-conso We invite you to consult the Medicys website: https://www.mieist.bercy.gouv.fr If you are a FEVAD member or want to consult or join them: http://www.mediateurfevad.fr The DGCCRF website: https://www.economie.gouv.fr/dgccrf You can also consult the remedies of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.show We bring to your attention the existence of the European authority, called upon to rule by binding decisions on disputes concerning cross-border processing activities, thus guaranteeing a uniform application of EU rules and avoiding different responses being brought to the same case in several jurisdictions: https://edpb.europa.eu/edpb_fr

15. Applicable right

These conditions of sale are subject to French and European law.